Reference
Support for Workbrew MSP
David Starr
This reference covers how support requests route between your customers, your MSP team, and Workbrew.
The support model
Customer workspaces managed through Workbrew MSP is designed to let you stay in control of your customer interactions. The Contact page of a customer Workspace displays that their Workspace is managed by your organization and routes support requests to your MSP support email. The support email is configured by Workbrew for your organization, and Workbrew's support team can change it for you.
Contacting Workbrew
| Channel | Use it for |
|---|---|
| help@workbrew.com | General support, advanced troubleshooting, customer intake and onboarding, customer adoption and separation. |
| partners@workbrew.com | Partner program details, plans and pricing, volume discounting, customer pilots, payment terms. |
Response times
The support team typically responds within 1-2 business days.
Related docs
- Workbrew MSP overview - what Workbrew MSP is and the guides for its other areas
- Frequently asked questions - answers the support page suggests before a message is sent
- Troubleshooting - common fixes to check before contacting support